Emotional Intelligence: "The ability to recognise, understand and manage our own emotions and empathise with the emotions of others."

Emotional Intelligence (sometimes referred to as EI or EQ) is a recognised structured methodology for soft-skills development. Research has shown that companies in which staff demonstrate higher than average Emotional Intelligence are significantly more profitable than companies that don't. Far from being a 'soft' or 'woolly' concept, Emotional Intelligence has a tangible effect on a business's bottom line.

The good news is that unlike IQ, which remains largely fixed throughout our adult lives, Emotional Intelligence skills can be learned. Our EI training package has identified the 6 key areas that we believe are most effective when applied to the business environment. Looking at everything from managing stress to effective communication, this training can have a transformative effect on your workplace environment. The course can be delivered as an entire package, or each separate area can be taught as a standalone, half-day course, meaning our EI training can be adapted to suit your specific needs. As with all our training, the methods we use to embed key Emotional Intelligence skills within your staff are fun, innovative and designed to appeal to a complete range of learning styles. Our Free Training Needs Consultation can help you decide which areas are most relevant for your business and will bring you the most significant Return on Investment.

Emotional Intelligence Modules

 

Introduction to Emotional Intelligence: Gain an overview of the main areas of Emotional Intelligence and how introducing them can have a positive impact within the office environment.

Improving Customer Service through Emotional Intelligence: Higher Emotional Intelligence will help your staff engage and connect with your customers. Learning when to sell and when to listen, how to manage a complaint and how to create long lasting customer relations can have a significant impact on your bottom line.

Reducing and Managing Stress: Stress is one of the biggest inhibitors of productivity. In the worst-case scenarios it can result in illness or long-term absenteeism. We teach simple, proven techniques to help individuals manage stress and perform to their best, even in high-pressure situations.

Developing Emotional Resilience and Self-Motivation: However fulfilling a job may be, there are inevitably hard times. Knowing strategies to cope with these, and motivate yourself even when feeling low is the trademark of a successful person. We teach strategies to help you and your staff cope successfully when times get tough.

Mastering Time Management: Almost everyone could manage their time more effectively. This module teaches simple, easy to implement techniques to get on top of your schedule and increase productivity.

Managing Conflict: Conflict is often a given in the workplace, but it's how we deal with it that has the most significant impact. When disputes linger they create unnecessary tension and a negative atmosphere. This module teaches techniques to resolve disputes in a way that moves teams and organisations forwards.

Effective Communication: How many more organisations could function better if communication was more effective? We'll show you how to make sure messages get through and misunderstandings are minimised.